Shipping & Returns

SHIPPING & RETURNS

GLOBAL SHIPPING

We use Australia Post for delivery of our items both Worldwide and Nationally.

For sales over $300AUD standard shipping is FREE within Australia.

Your shipping is chosen at checkout - Standard, Express, Courier, and calculated by weight using the Australia Post metrics.

International Shipping is a calculated at checkout by Australia Post depending on Weight & Region

For an estimate of Delivery Times please refer to Australia Post Website :- https://auspost.com.au/parcels-mail/calculate-postage-delivery-times/#/

While we have had excellent experience with the Australia Post service you may also select to insure your item during shipping.

You may also select "Instore Pickup". If you do make this selection please indicate which store you would like to pickup from.
When the item is ready for pickup you will be notified by email.

RETURNS

CONSUMER GUARANTEE

Hoss will provide you with a full refund if the product you purchased from us via the internet is :
• faulty or 

• does not match descriptions made on the Site or
• does not match descriptions given to you by any Hoss representative

Items that are damaged by you or which have undergone general wear and tear are not generally considered to be faulty and are not eligible for repair, replacement or refund.
If a product that you have purchased from us is faulty please contact Customer Care as soon as you become aware of the fault.

CHANGE OF MIND RETURNS

A “change of mind” return means any return for a product that is correctly described,  and not faulty.

EXCHANGE / SIZE CHANGE

Hoss does accept exchanges for items purchased online.
Please follow the return process.
You will be issued with an online credit with which you can make your subsequent choice/s.
If you require a size change Hoss will pay for the postage on the first exchange.
Please note - as we are a small business we only exchange once per purchase so please choose carefully.

a Return must be requested within 2 days of receipt of order

- item(s) must not be worn, altered, damaged or washed

- item(s) must have all tags attached

- returns must include all original packaging including shoe boxes and dust bags and these must be in original condition as they are considered part of the item

- returns must be posted back to Hoss within 7 days of receipt of order.

In the event that a change of mind return does not meet any of the above terms, Hoss reserves the right to reject the return.

To ensure you will be eligible for a return, we recommend the following;

- try all shoes on a carpeted surface to avoid scuff marks

- do not apply any body moisturisers before trying shoes, clothing and accessories in order to avoid marking leather, suede and other delicate fabrics

- be careful of make-up rubbing off on garments


TO RETURN AN ITEM

If you would like to return an item(s), please ensure your item(s) and order adhere to the above terms. Please note, we cannot accept returns in store for items purchased online. 

Once you have requested a return the item must be wrapped in the original packaging and must be sent back to Customer Care via registered post (a tracking number is required) within 7 days of requesting a return.

HOSS
 

Attn: Customer Care

19 Church St Brighton, VIC 
Australia, 3186

Once your return is received by Customer Care, the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined. In the scenario that the return is successful, your order will be refunded or a credit will be issued depending on the terms of original sale. In the scenario that the return is unsuccessful, Customer Care will contact you. For more information regarding returns, please contact Customer Care;

  1. +61 3 95931662 E. info@hoss.com.au

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Locations and telephones numbers of the stores can be found here:

http://www.hoss.com.au/pages/locations

 

 

 

 

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