Shipping & Returns

SHIPPING & RETURNS

We aim to ship orders the same day or next working day.
Pre-orders will be shipped as soon as we receive the product.

We use Australia Post for delivery of our items Nationally and Worldwide through the Australia Post affiliates.

Your shipping is selected at checkout and calculated by weight using the Australia Post metrics.

International Shipping is  calculated at checkout by Australia Post depending on Weight & Region

For an estimate of Delivery Times please refer to the tracking number you receive on your shipping confirmation email.

You may also select "Local Pickup" from our Brighton, Melbourne Boutique.
When the item is ready for pickup you will be notified by email.


ONLINE RETURNS POLICY.

ALL ONLINE QUESTIONS ARE ANSWERED ONLINE ASAP. 

Please do not call the store for Shipping and Returns questions.

Please do email us @ info@hoss.com.au

The store is very busy and the staff cannot answer returns questions.

This Returns Policy Applicable to Online purchases only

Please try on your garment soon after receiving.
We do accept returns on all full priced purchases, except Jewellery, when returned within 7 days of receiving the order, for refund or credit at your choice. Goods to remain as you received with tags attached. Any tag removal will affect your return.

We accept returns on Sale items only as exchange for another size or item, or online credit note (valid for 12 months from date of issue) and only if the request is made via email and approved within 7 days of receiving the garment.

If required online credit notes can also be transferred for use in-store at the Boutique.

** PLEASE NOTE - WE DO NOT REFUND SALE ITEMS

We do not accept any returns on Jewellery so please choose carefully.

Please ensure you are aware of any scent, perfume, oil or makeup that you are wearing that could remain on the garment, as hoss will not accept returned items that are noticeably affected.

Please follow this STRICT ONLINE RETURN PROCESS.

A Return Authorisation (RA) must be requested by email within 7 days of receipt of order.
An email response from hoss indicates hoss are expecting the return and will give you the return address and instructions.

- item(s) must not be worn, altered, damaged or washed

- item(s) must have all tags attached in original condition

- returns must include original packaging.

- returns must be posted back to hoss within 7 days of receipt of order.

In the event that the return does not meet any of the above terms, hoss reserves the right to reject the return.

TO RETURN AN ITEM

If you would like to return an item(s), please ensure your item(s) adhere to the above terms.

Once you have requested an RA from hoss by email the returning item must be carefully wrapped in the original packaging and then sent back to Customer Care.
Please return the garments to us within 7 days of receiving a RA.

A tracking number is required to be kept by you and will be requested if the return does not arrive. hoss cannot be held responsible for items that do not arrive.

Postal Address:

hoss Attn: Customer Care
PO Box 132 BRIGHTON
Australia, 3186

Once your return is received by Customer Care, the item(s) will be checked to ensure it complies with our returns policy and a return outcome will be determined immediately.
Hoss reserves the right to reject returns that do not comply with our terms.

 IN-STORE BOUTIQUE RETURNS

In the instance that you may need to return one of your items purchased in the boutique, the following terms and conditions apply.

FULL PRICE ITEMS 
Full priced items purchased in the boutique are eligible for an in store credit note or exchange only.   Jewellery is not accepted for return.
Refunds are not offered for change of mind so please choose carefully. Credit notes valid for 12 months from date of issue.

SALE ITEMS 
Sale items are not eliglible for return.

CONDITIONS OF RETURN 
Please ensure the below conditions are met, before returning your purchase: 
— The goods are returned to the boutique within 7 days of purchase. 
— Item(s) must be in perfect condition and must not have been worn, altered, damaged or washed. Be careful of make-up rubbing off on garments. In the result of this happening we will be unable to accept your return. 
— Item(s) must be in original packaging with all tags attached, including shoe boxes and dust bags. All shoes must be tried on a carpeted surface to avoid scuff marks until you have decided to keep them. 
— The following items are non-refundable/exchangeable due to health restrictions: intimates and jewellery. 
— Gift cards cannot be returned
— Sale Items cannot be returned

All returns must be accompanied with your receipt as proof of purchase. Items purchased at a boutique cannot be returned online. hoss reserves the right to reject returns that do not comply as per our returns policy.

BOUTIQUE RETURNS PROCESS 
Visit our boutique with your proof of purchase and present your item(s) to be assessed and processed in accordance to the boutique return policy.